Privacy Policy

1. Personal data controller

This privacy policy applies to personal data processed by FENIKS PRO d.o.o. or on its behalf.

2. What personal data do we process?

We may process the following categories of personal data:

• first and last name
• job title or company name
• telephone number
• email address
• address for delivery or performance of a service
• information needed to prepare a quotation, enter into a contract or provide a service
• information about ordered or purchased services and products
• information about issued invoices and payments
• information about complaints, servicing and warranty claims
• information from communications with you, including the content of enquiries, messages and correspondence
• information about use of our websites, if collected through cookies or similar technologies
• information about responses to our electronic communications where we send notifications or newsletters

3. Legal grounds for processing personal data

We process your personal data on one or more of the following legal grounds:

• where processing is necessary to comply with a legal obligation
• where processing is necessary to enter into or perform a contract
• where you have given consent for a particular purpose
• where we have a legitimate interest in processing the data, unless your rights and freedoms override those interests

4. Purposes of processing personal data

We may process your personal data for the following purposes:

• responding to your enquiry or message
• preparing a quotation
• entering into a contract
• performing ordered services or delivering products
• issuing invoices and keeping records required by law
• handling complaints, service requests and warranty procedures
• business communication
• sending notifications, newsletters or offers where an appropriate legal basis exists
• protecting our legal interests and asserting claims
• improving the operation of our websites, services and business

5. How long do we retain personal data?

We retain personal data only for as long as necessary for the purpose for which it was collected or for the period required by applicable regulations.

As a general rule, we retain:

• data processed on the basis of consent until consent is withdrawn
• data relating to newsletters or notifications until you unsubscribe or withdraw consent
• invoice data and related documentation for 10 years in accordance with applicable regulations
• data relating to a contractual relationship for the additional period after its end that is necessary for potential claims, establishing legal rights or meeting legal obligations
• data relating to complaints, servicing and business communications for as long as necessary to deal with the matter and protect legal interests

After the retention period expires, we delete, destroy or permanently anonymise the personal data.

6. Voluntary provision of data

Providing personal data is generally voluntary. However, without certain information, we may not be able to prepare a quotation, enter into a contract, perform a service, deliver a product or respond to your question.

Where particular information is mandatory, we will specifically draw your attention to this.

7. Who has access to your personal data?

Your personal data may be accessed by authorised persons within FENIKS PRO d.o.o. and by our contractual partners or processors where this is necessary to provide services or comply with legal obligations.

These may include:

• hosting and IT maintenance providers
• business software providers
• email and communication service providers
• accounting service providers
• CRM and other support-system providers
• other contractual partners where necessary to fulfil an order or contract

All such partners may process personal data only on our behalf, in accordance with our instructions and to the extent necessary to provide the relevant service.

8. Transfers of personal data to third countries

As a rule, we process your personal data within the European Economic Area.

If personal data is transferred to third countries, the transfer will take place only with appropriate safeguards and in accordance with applicable data protection legislation.

9. Your rights

In connection with the processing of your personal data, you may at any time request:

• confirmation of whether we process your personal data
• access to your personal data
• rectification of inaccurate or incomplete data
• erasure of personal data where the relevant conditions are met
• restriction of processing
• receipt or transfer of personal data in a structured, commonly used and machine-readable format where the relevant conditions are met
• objection to processing based on legitimate interests
• cessation of use of personal data for direct marketing
• withdrawal of consent where processing is based on consent

You also have the right to lodge a complaint with the competent supervisory authority if you believe that our processing of your personal data does not comply with the law.

10. Exercising your rights

You may send a request to exercise your rights concerning personal data to:

To reliably verify your identity, we may request additional information, but only to the extent necessary to confirm your identity.

We will respond to your request without undue delay and no later than the deadline prescribed by law.

11. Final provisions

We may update this privacy policy as necessary to reflect applicable law, our business operations and the ways in which personal data is processed.

The current version of this privacy policy is always available on our website.